Getting help with Oracle Service Cloud (OSC)

For OSC assistance, including access queries, users should contact the Student Systems Support Centre using the details on the right hand side.

OVERVIEW

Oracle Service Cloud (OSC) is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:

  • Customer self service FAQs
  • Customer enquiries management
  • Ad-hoc mailings and surveys to prospective students
  • Newsletters and mailing lists
  • Analytics to help monitor service delivery

Accessing OSC remotely

OSC can be accessed remotely by downloading from the link originally supplied when access to OSC is first granted. Please contact SSSC if you require the link.

Please note that in order to be able to download OSC your device must have an up to date version of the .NET framework installed (at least version 4.6.2 and above). Please visit the following website if you require an updated version (https://www.microsoft.com/en-us/download/details.aspx?id=53344)

Users have also reported issues attempting to download OSC within the Connect Remote Desktop. We are currently investigating this but in the interim please download to your main desktop as an alternative.

 

 

USER GUIDES

Departments are responsible for maintaining their own in-house training documents and procedures for the Oracle Service Cloud (OSC) system. However, the Student Systems Support Centre are able to assist if there are any specific requirements including the addition or amendment of reports. 

Systems availability

All student systems available!

Please also see the Systems Availability page for details of the status of each system. For scheduled downtime please see the Notices page for more information.

COVID19 SERVICE UPDATE - Please see the Notices page for current status.

 

Contact us


student.systems@admin.ox.ac.uk
01865 (2)84848

Opening Hours: 
08:30 - 17:00 Mon - Fri
(excl. BHs & fixed closure days)

Gibson Building, Ground Floor
Radcliffe Observatory Quarter
Woodstock Road
Oxford OX2 6GG