If a student’s concern or complaint relates to teaching or other provision made by the department, it should be raised with the course director, Director of Graduate Studies or Joint Consultative Committee/ Course Committee as appropriate. The officer concerned should attempt to resolve the concern/complaint informally. If the student is dissatisfied with the outcome, he or she may take the concern further by making a formal complaint to the Proctors. A complaint may cover aspects of teaching and learning (e.g. teaching facilities, supervision arrangements, etc.), and non-academic issues (e.g. support services, library services, university accommodation, university clubs and societies, etc.). A complaint to the Proctors should be made only if attempts at informal resolution have been unsuccessful.