MyOxford Student App

Enhancing the student experience to help navigate Oxford’s IT systems and resources

As part of the University’s Digital Transformation programme, a new app/portal was launched in September 2024 for students to give them a single, consolidated point of entry to navigate their relevant University and college systems, services and view key information more effectively.

We are working with the Transforming Oxford's Digital Communications programme to ensure alignment between the development and refinement of the new student app and the new Oxford-wide intranet and web platforms that are currently in development.

About MyOxford 

The MyOxford student app is a cloud-based platform that aims to simplify access to systems and key information that students require to navigate Oxford digitally.

MyOxford can be accessed as either a mobile app or via a web browser. The home screen contains tiles which either link to systems or signpost students to web or intranet content. 

MyOxford integrates Single Sign On (SSO) to allow seamless access to: 

  • Nexus365 (email, calendar) 
  • Canvas VLE (Virtual Learning Environment) 
  • Search Oxford Libraries Online (SOLO) 
  • Student Self Service (eVision) 
  • Careers Service 
  • College-specific systems and content, as well as newsfeeds 

The student app is called ‘MyOxford’ and is based on a well-established SaaS (Software as a Service) platform used by over 700 educational institutions that reaches more than 7 million students worldwide.

Our approach 

After small-scale pilots and a rapid rollout in 2024, MyOxford is being developed iteratively. The aim was to deploy early, with basic functionality, and then continuously refine the product in light of student feedback and feature requests from other stakeholders. 

University dashboard communications

Content on the University dashboard of MyOxford, including news items, banners and alerts, are manged by the AAD Communications team. MyOxford is part of a suite of University-managed channels to communicate with on-course students, and colleagues wishing to publish content within this area of the app are invited to contact AAD Comms to discuss requirements. 

Get involved 

If you have any queries about MyOxford, please email the MyOxford team: myoxford@admin.ox.ac.uk.

The MyOxford team sends out updates termly and in the long vacation. If you would like to receive these emails, you can sign up to the termly updates by emailing myoxford@admin.ox.ac.uk. 

There is a Staff Group on Teams where staff can ask questions about MyOxford and receive the latest updates from the project team. Please request to join.

Staff can download the MyOxford app or use the browser version to understand how students interact with MyOxford.  

Students: Please visit the MyOxford student page for help accessing and using MyOxford.

Further information for college and department staff

What do students experience? 

Once a student has logged in with their Single Sign On (SSO), the content is personalised to give each student their own calendar, email and library loans and access to a range of other central services and resources. Visibility of college dashboards is based on the student's affiliation.

The project is working closely with the Identity Transformation Programme within the wider Digital Transformation programme at Oxford to refine the audience targeting further (e.g., for department-related content or bespoke student group content).

Staff wishing to familiarise themselves with the app can: 

Download this guide: What is MyOxford? Guide for Staff (PDF)

Download the app as a member of staff, or explore the browser version, to understand what students experience when using the app. 

Watch this MyOxford Familiarisation video (SSO required):

 

https://unioxfordnexus.sharepoint.com/sites/ADMN-UASMosaicDocumentHub/_layouts/15/embed.aspx?UniqueId=12fbbb62-6ae8-4a54-b91e-c0e131080961&embed=%7B%22ust%22%3Atrue%2C%22hv%22%3A%22CopyEmbedCode%22%7D&referrer=StreamWebApp&referrerScenario=EmbedDialog.Create

Who is the supplier? 

Following an extensive tender process, Ready Education were selected by Oxford as the preferred supplier with their MyDay product. It is a cloud-based platform, available as both a web portal and a mobile app, used by over 700 educational institutions and reaches in excess of 7 million students. 

At Oxford, MyDay is branded as MyOxford. 

Has MyOxford been designed with accessibility standards and usability in mind? 

The project team are working in partnership with the supplier, Ready Education, to ensure the app is AA compliant as possible with WCAG 2.2 digital accessibility standards. MyOxford underwent an accessibility review with BarrierBreak in March 2025 and the Ready Education team is working to address remaining accessibility issues.

There is an Accessibility tile in the app which links to a website with the accessibility statement, including a list of known accessibility issues and suggestions for workarounds.

Is the app available to download direct from the University website, for students whose devices can't access Google Play? 

No, you can only download the app from either the Google or Apple app stores. However, MyOxford is also accessible via any browser for students who can’t or don’t want to download the app. 

Do students need to sign in with SSO each time they use the app? 

In most cases, no. MyOxford contains many tiles that link to systems behind SSO, however these systems should not require students to log in to gain access after the initial login.

If students are prompted to log in again with SSO, this may be because 7 days of inactivity have been logged. We encourage students to remain active every few days to avoid being logged out. Students may be asked to log in again on other systems occasionally as they may have different frequencies for logging in again after inactivity. 

Is the MyOxford app available to staff? 

The MyOxford app is primarily designed to serve as a resource for students, with features tailored to their needs.

Staff can access the app or browser version to gain insight into the student experience. However, default staff access is limited to the University dashboard and does not allow access to college-specific dashboards. 

Staff who contribute to MyOxford app content, such as the college newsroom and alerts, are granted access as needed.

There are no immediate plans to develop MyOxford into an app for staff. However, the University’s planned intranet, OxIntranet, is expected to provide features designed to enhance the digital experience for staff. 

How do I request permissions for a member of staff to view or edit a college dashboard/use the newsfeed and alerts functions? 

All of these functions require specific permissions allocated to college-nominated users. If you or another nominated member of staff requires access to one or more of these functions, please raise a Service Request in the IT Self Service Catalogue. Simply navigate to ‘For Staff’, select ‘MyOxford’ and submit a ‘MyOxford User Permissions’ request. 

How do I edit the tiles on my college dashboard/use the newsfeed and alerts functions? 

There are written guides to editing dashboards and using newsfeed and alerts functionality in MyOxford: 

The MyOxford team can also implement changes to your college dashboard. From the IT Self Service Catalogue simply navigate to ‘For Staff’, select ‘MyOxford’ and use the ‘MyOxford Dashboard Change’ form.

For additional support, please contact myoxford@admin.ox.ac.uk 

How do I add a news item or alert to the University dashboard?

Content on the University dashboard of MyOxford, including news items and alerts, are manged by the AAD Communications team. MyOxford is part of a suite of University-managed channels to communicate with on-course students, and colleagues wishing to publish content within this area of the app are invited to contact AAD Comms to discuss requirements. 

Roles or personnel have changed in my college, and I need to update access to the college dashboard 

It may be necessary to change the MyOxford permissions for a member of staff as their role changes. For instance, if a member of college staff has access to Newsroom publishing but now requires the ability to send ad-hoc alerts, this will require the MyOxford team to make a permission change.

Conversely, if a member of college staff no longer performs a particular role in MyOxford, permissions should be revoked so that ONLY members of staff authorised to perform key MyOxford tasks are permitted to do so.

You can submit access change requests to the MyOxford support team through the IT Self Service Catalogue. Simply navigate to ‘For Staff’, select ‘MyOxford’ and submit a ‘MyOxford User Permissions’ request. 

Do I need to inform MyOxford if a member of staff leaves? 

Yes. In all cases, if a member of staff with MyOxford permissions leaves their role, a Service Request should be raised with the MyOxford team. This ensures that users have the correct access permissions and keeps our list of contacts up to date. 

This is especially important if a member of staff is leaving a college but remaining within the University, as they will retain their SSO. If the member of staff is leaving the University entirely they will automatically lose access to MyOxford, but retiring staff may retain some limited access to University systems. In all cases we ask that you raise a Service Request to ensure our user list remains current.

You can submit access requests to the MyOxford support team through the IT Self Service Catalogue. Simply navigate to ‘For Staff’, select ‘MyOxford’ and submit a ‘MyOxford User Permissions’ request.

How are college systems and services handled? 

MyOxford enables each college to have their own dashboard. We use Single Sign On (SSO) data to determine access to college dashboards and systems for that college, so they will only be available to students at that particular college with the correct affiliation.

How does MyOxford present links to other systems? 

There are three types of tiles on the MyOxford dashboard:

  1. Integrations, such Nexus365 and SOLO, which enable students to see information and complete tasks without having to log in to the downstream system;
  2. Links to systems secured with SSO, such as Student Self Service and CareerConnect, where the student can access the system without having to log in again;
  3. Web content tiles, used for signposting content such as departmental or college web pages.

How do I request MyOxford to link or integrate with my system?

Please email the MyOxford team: myoxford@admin.ox.ac.uk.

How does MyOxford work with the University-wide SafeZone Mass Alerts system?

The University has recently implemented the SafeZone mass alert system for use in the event of a serious incident. In the event of an incident, all registered users will receive an SMS and email about the incident and any action to take. If a University-wide threat to life incident alert is sent from SafeZone, it will also trigger an alert on the MyOxford app to students, increasing coverage of the notification. 

There will be an annual test mass alert notification from SafeZone that will also test the alert from MyOxford.
 

How is the app support handled?

For queries and support with the app, students are invited to consult the App Support guidance on the Oxford Students website.

If their issue isn't addressed in the App Support guidance, students are prompted to log a support ticket via IT Self-Service.

I have a student asking me to help with an issue. What can I do?

You can direct them to our App Support guidance or log a support ticket via IT Self-Service.

Students: please see the Oxford Students website for help accessing and using MyOxford.

Is MyOxford going to be used for other groups without SSO? 

The scope for the initial launch at the start of 2024/25 academic year was enrolled students with SSO. There is scope to expand access to other groups such as offer-holders, alumni, and prospective students for open days and short courses. The MyOxford team is running an anonymous open day access pilot in the summer of 2025, and other user groups are being scoped for the next phase of development.

Data accessible by the MyOxford app and its supplier, myday from Collabco 

MyOxford uses SSO details including name and Oxford University email and college affiliation to ensure that users can see the correct dashboards. These can be viewed in the user's MyOxford profile.  

The app also has integrations on the University dashboard that require user consent. These are: Office 365 Graph, which allows the Nexus365 calendar to sync with MyOxford (the 'My Calendar' tile); Microsoft 365 Mail, which allows the Nexus365 emails to sync with MyOxford (the 'My Email' tile); and Canvas, which allows the Canvas calendar and course details to sync with MyOxford (the 'My Calendar' and 'Courses' tiles).  

Data not accessible by the MyOxford app and its supplier, myday from Collabco 

Location data: no location data is extracted from users using the app.  

Expand All

The following project benefits are expected over the lifetime of the project and beyond: 

  • MyOxford aims to deliver a new portal for students to give them a single, consolidated point of entry to navigate their relevant University and college systems, services and view key information more effectively;
  • The University of Oxford enjoys a reputation as a world leading institution and, as such, students should expect a high-quality digital experience to match the quality of other aspects of their life at Oxford. The reality is that the complexities of Oxford’s systems often detract from this. The implementation of a student app helps reduce the risk of reputational impacts;
  • By personalising and streamlining student communication, MyOxford will help to reduce the administration overhead of sending and chasing emails;
  • The provision of a central app with easy to navigate tiles should benefit students with disabilities and specific needs, enabling them to participate more equally in teaching and learning.
     

A project board ran throughout 2023-24 and membership reflected the range of interests and stakeholders responsible for supporting the change.

Following the launch of the app, the project board was replaced with a user group that meets once a term and includes stakeholders from colleges, departments, divisions and student support services. The user group provides a forum to discuss feedback from staff and student users of the product that can contribute to suggestions for new developments or further refinements, as well as addressing any issues.

The user group can request advice from the Digital Transformation Programme and/or the Education Portfolio Committee for guidance on any strategic or financial matters. The prioritisation of tasks for future development is referred to the Student Life Subcommittee for final approval. If you wish to be involved in the user group, please contact myoxford@admin.ox.ac.uk.
 

If you have any queries about MyOxford, please email myoxford@admin.ox.ac.uk

myoxford logo colour green blue

Contact us

If you have any queries about MyOxford, please email myoxford@admin.ox.ac.uk 

Student information