If a student is dissatisfied with the outcome of their stage 2 complaint they can request a review of this decision under stage 3 of the University Student Complaints Procedure.
Stage 3 is not a reconsideration of the student’s original complaint. It is a request for a member of the Review panel to review the Proctor's investigation and decision in light of the University Student Complaints Procedure. A review can only be made on the following grounds:
- there was a procedural irregularity or error in the Proctor’s investigation;
- the Proctor’s decision was unreasonable (the student must identify which aspects of the Proctor’s decision they consider to be objectively unreasonable and explain why);
- the student was not provided with clear reasons for the Proctor’s decision; or
- the student has material evidence which the Proctor has not yet seen (the student must have a valid reasons for not having provided this earlier and must explain this in the review request).
Simply disagreeing with the outcome is not enough to request a review.
Time limits apply and the review request form should be submitted within 10 working days of the date of the outcome letter from stage 2 of the procedure.
A Reviewer will be appointed from the review panel and they will not have had any involvement with the previous stages of the complaint, and an investigation will be carried out by a different permanent caseworker from the Proctors' Office. The Reviewer will normally try to complete their investigation within 10 working days of receiving the form although this timeframe can be extended. Once the investigation is completed the student will receive a written outcome explaining the Reviewer’s decision and the reasons for it, and any directions or recommendations to address the complaint. The department will only be contacted if a decision is made that a new investigation at stage 2 be carried out.
If the review request is not upheld and the student remains dissatisfied with the outcome they can make a complaint to the Office of the Independent Adjudicator. Details of how to do this will be included in the outcome letter of the stage 3 review request.